Appliance repair companies
Stop losing repair calls to missed model numbers and part guesswork
Appliance repair lives or dies on having the right part on the truck, which depends on capturing the make, model, and symptom accurately before the technician ever leaves the shop. We build a process that qualifies every call properly, checks parts availability, and keeps a replacement opportunity from being scheduled as a routine repair.
Live in 2 to 4 weeks · about two hours of your time · no vendor commissions
Where the work leaks out
- Make, model, and symptom not captured before dispatch
- Parts availability not checked, leading to a second truck roll
- Repair-versus-replace decisions never discussed upfront
- Estimates for larger appliance replacements sent once and forgotten
- Warranty status not checked before quoting a repair
- No record of repeat customers or appliance service history
Not every inquiry is the same
Different work needs a different path
Routing rules are yours. We write them during design so each inquiry goes where it should.
Diagnostic and repair
The bulk of the business, priced by diagnosis and part.
Warranty repair
Different documentation and billing than a standard repair.
Replace-instead-of-repair
Older units where replacement is the better financial decision.
Commercial appliance service
Different appliance types and urgency than residential.
The connected process
From first inquiry to handoff
Each step feeds the next, so nothing gets re-typed and nothing waits on someone remembering.
Every step is configured to your process. We do not impose a workflow on your business.
Intake
What gets captured before anyone follows up
The questions are yours. We write them during design so the record is complete before your team spends time on it.
Photos, plans and documents attach to the same record, so nothing lives in a text thread or an inbox.
What stays human
We are not replacing judgement. Nothing here estimates a job, evaluates a site, prices work or decides what to bid.
- Pricing and scope decisions stay with your team
- Proposals wait for a person to approve them
- Anything urgent or unusual escalates immediately
- You approve every message before it goes live
Why it matters here
The first-visit fix rate is the whole business model
An appliance repair company that has to send a second truck for a part it should have brought the first time is losing money on every one of those calls. Capturing make, model, and symptom accurately before dispatch is the single biggest lever on that number.
Built on what you already run
We connect the systems your team already works in rather than adding another place to check. If something you own genuinely cannot do the job, we will say so.
Examples, not requirements. Running something else? Ask us.
Pricing
Clear starting points
An assessment first, then a fixed quote. Implementation is one-time; management is monthly.
Stop losing the inquiries you already generate.
For owner-operators and smaller teams who cannot answer everything, every time.
- Inquiry response and qualification built
- Missed-call recovery and after-hours coverage
- Web and phone inquiry capture
- Project details collected before callback
- One primary system connected
- Team training and documentation
- Monthly activity reporting
Software, phone and AI usage billed by those providers, in accounts you own.
Respond faster, quote sooner, follow up until the customer decides.
Our recommendation for businesses that need a connected solution rather than one isolated workflow.
Everything in Essentials, plus:
- Scheduling, proposal preparation and follow-up built
- Appointment and site-visit scheduling
- AI-assisted proposal drafts, approved by you
- Photo, plan and document intake
- Unsold-estimate follow-up sequences
- Past-customer reactivation
- Review-request workflows
- Your full software stack connected
- Monthly optimization review
Software, phone and AI usage billed by those providers, in accounts you own.
A repeatable operation across crews, estimators and locations.
For larger or multi-location businesses with several estimators and more complex routing.
Everything in Growth, plus:
- Pipeline and revenue reporting
- Multi-location and multi-department routing
- Estimator and sales-rep assignment
- Residential and commercial workflows separated
- Price-book and estimating-database connections
- Custom API and middleware integration
- Dedicated managed infrastructure
- Quarterly strategy review and priority support
Software, phone and AI usage billed by those providers, in accounts you own.
Paying annually
Pay annually and receive two months of ongoing management at no additional cost. This applies to the recurring management fee only, not to implementation, third-party software, usage charges, custom development or other pass-through expenses.
Appliance Repair: common questions
No. We connect to what you already run so calls and scheduled jobs stay in one place.
Capturing make, model, and symptom during intake makes it possible to check parts availability before the truck rolls.
Warranty status is captured during intake so pricing and documentation match the situation from the start.
Larger replacement opportunities are followed up on a schedule instead of ending at a single diagnosis visit.
Most appliance repair builds are live in 2 to 4 weeks.
Free · no obligation
See where repair calls are slipping through in your business
A working session mapping how work moves through your business today, where it breaks, and what fixing it would involve.