Plumbing contractors
Stop losing service and repipe work between the call and the calendar
A burst pipe, a routine repair, and a whole-house repipe are three very different problems arriving down the same phone line. We build a process that tells them apart immediately, captures what each one needs, and keeps the bigger opportunities — water heater replacements, repipes — from getting treated like a routine service call.
Live in 2 to 4 weeks · about two hours of your time · no vendor commissions
Where the work leaks out
- Emergency calls — burst pipes, no water — reaching voicemail after hours
- Overflow nobody can answer during peak call times
- Repipe and water heater opportunities handled like routine service calls
- Estimates for larger jobs sent once and never followed up
- Maintenance plan renewals lapsing quietly
- No visibility into which service calls turned into bigger opportunities
Not every inquiry is the same
Different work needs a different path
Routing rules are yours. We write them during design so each inquiry goes where it should.
Emergency
Burst pipe, no water, sewage backup. Escalated to a person immediately.
Routine service call
Qualified and scheduled onto your board by your rules.
Repipe or water heater replacement
System age and photos captured, routed to a specialist rather than a truck.
Maintenance or inspection
Booked or renewed without tying up the office.
The connected process
From first inquiry to handoff
Each step feeds the next, so nothing gets re-typed and nothing waits on someone remembering.
Every step is configured to your process. We do not impose a workflow on your business.
Intake
What gets captured before anyone follows up
The questions are yours. We write them during design so the record is complete before your team spends time on it.
Photos, plans and documents attach to the same record, so nothing lives in a text thread or an inbox.
What stays human
We are not replacing judgement. Nothing here estimates a job, evaluates a site, prices work or decides what to bid.
- Pricing and scope decisions stay with your team
- Proposals wait for a person to approve them
- Anything urgent or unusual escalates immediately
- You approve every message before it goes live
Why it matters here
A repipe opportunity treated as a service call is money left on the table
The same phone line that handles a dripping faucet also handles a whole-house repipe. Recognizing the difference early, and routing the bigger opportunity to someone who can properly scope and quote it, is what keeps replacement revenue from disappearing into the routine service queue.
Built on what you already run
We connect the systems your team already works in rather than adding another place to check. If something you own genuinely cannot do the job, we will say so.
Examples, not requirements. Running something else? Ask us.
Pricing
Clear starting points
An assessment first, then a fixed quote. Implementation is one-time; management is monthly.
Stop losing the inquiries you already generate.
For owner-operators and smaller teams who cannot answer everything, every time.
- Inquiry response and qualification built
- Missed-call recovery and after-hours coverage
- Web and phone inquiry capture
- Project details collected before callback
- One primary system connected
- Team training and documentation
- Monthly activity reporting
Software, phone and AI usage billed by those providers, in accounts you own.
Respond faster, quote sooner, follow up until the customer decides.
Our recommendation for businesses that need a connected solution rather than one isolated workflow.
Everything in Essentials, plus:
- Scheduling, proposal preparation and follow-up built
- Appointment and site-visit scheduling
- AI-assisted proposal drafts, approved by you
- Photo, plan and document intake
- Unsold-estimate follow-up sequences
- Past-customer reactivation
- Review-request workflows
- Your full software stack connected
- Monthly optimization review
Software, phone and AI usage billed by those providers, in accounts you own.
A repeatable operation across crews, estimators and locations.
For larger or multi-location businesses with several estimators and more complex routing.
Everything in Growth, plus:
- Pipeline and revenue reporting
- Multi-location and multi-department routing
- Estimator and sales-rep assignment
- Residential and commercial workflows separated
- Price-book and estimating-database connections
- Custom API and middleware integration
- Dedicated managed infrastructure
- Quarterly strategy review and priority support
Software, phone and AI usage billed by those providers, in accounts you own.
Paying annually
Pay annually and receive two months of ongoing management at no additional cost. This applies to the recurring management fee only, not to implementation, third-party software, usage charges, custom development or other pass-through expenses.
Plumbing: common questions
No. We connect to it, so inquiries and scheduled jobs land in the board your dispatcher already uses.
Your rules define it during design — burst pipes, no water, sewage backup trigger immediate escalation to a person.
Yes, questions about system age and symptoms route larger opportunities to a specialist instead of a routine dispatch.
Yes, though commercial inquiries typically need different qualifying questions than residential calls.
Most plumbing contractor builds are live in 2 to 4 weeks.
Free · no obligation
See where work is falling through in your business
A working session mapping how work moves through your business today, where it breaks, and what fixing it would involve.